The Department of Veterans Affairs' plan to hire over 100,000 new employees is the focus of a conversation with W. Scott Gould in the Washington Post. Drawing on material from The People Factor, Gould said "At the end of the day, the ability to hire someone and do it well is an intensely personal management-supervisor-level decision. . . . How do you identify what those job requirements are? That's a skill that we have to give and raise up for a lot of our managers. We have a lot of middle-level managers who have to learn how to do this in a different way."